Last Updated: January 30, 2025
Introduction
ReliefHorizon is dedicated to safeguarding your privacy while providing access to debt relief solutions. This Privacy Policy outlines our commitment to protecting your personal information and explains how we collect, process, and maintain data when you use our website and debt relief matching services. By accessing ReliefHorizon’s services, you acknowledge and agree to the practices described in this policy.
Information Collection
User-Provided Information
When seeking debt relief assistance through our platform, you voluntarily share personal information via our secure application process. This encompasses your full name, contact details including email and telephone number, and pertinent financial information such as current debt obligations, income sources, and monthly expenses. We collect this sensitive financial data solely to evaluate your situation and identify suitable debt relief programs that align with your specific circumstances.
Automated Data Collection
ReliefHorizon employs Matomo Analytics, configured with privacy preservation as a priority, to gather anonymous website usage information. Our implementation ensures complete user privacy through advanced data anonymization techniques. The system collects general usage patterns while specifically avoiding the collection of IP addresses or any personally identifiable information. This allows us to improve our services while maintaining strict user privacy standards.
Financial Assessment Data
Our debt relief matching process requires detailed financial information to ensure accurate program recommendations. This includes current creditor relationships, outstanding balance details, payment histories, and income verification data. We maintain comprehensive security protocols for handling this sensitive financial information throughout the evaluation process.
Data Processing Practices
Core Processing Activities
Your information enables us to fulfill our primary mission of connecting you with appropriate debt relief services. We analyze submitted financial data to determine program eligibility, identify optimal debt relief solutions, and match you with qualified service providers. This processing incorporates sophisticated financial assessment tools while maintaining strict data protection standards throughout the evaluation process.
Analytics Configuration
Our Matomo Analytics implementation features these privacy-focused settings:
- Zero IP address collection or storage
- Complete data anonymization protocols
- Secure local data processing
- Enhanced user privacy controls
- Transparent opt-out mechanisms
Communication Systems
We utilize your contact information to provide essential updates regarding debt relief opportunities, program matches, and application status changes. Our communication framework emphasizes relevant, timely information delivery while respecting user privacy preferences and maintaining regulatory compliance.
Information Security Measures
Digital Protection Infrastructure
ReliefHorizon employs enterprise-grade security measures to protect user information. Our infrastructure includes advanced encryption protocols, secure data transmission methods, and robust access control systems. Regular security audits and continuous monitoring ensure consistent protection of all user data within our systems.
Data Storage Protocols
All user information resides on secure servers within certified data centers, protected by comprehensive security measures. We implement strict data retention policies that balance service requirements with privacy protection. Our storage systems employ industry-leading encryption standards for both active and archived data.
Cookie Implementation
ReliefHorizon utilizes specific types of cookies for essential operations:
- Functional Cookies: Enable core website features
- Analytics Cookies: Support anonymous usage analysis
- Security Cookies: Maintain safe browsing sessions
Service Provider Relations
When we share your information with debt relief service providers, they become independent data controllers subject to their own privacy obligations. We carefully select our service partners based on their commitment to data protection and privacy standards. Each provider must demonstrate robust security measures and clear privacy practices before joining our network.
User Privacy Rights
Information Control
You maintain significant control over your personal information within the ReliefHorizon system. We provide comprehensive access to your stored data upon request and facilitate prompt updates to any inaccurate information. You may also request complete deletion of your data or withdraw processing consent at any time through our privacy management tools.
Data Retention Framework
Our retention policies ensure that personal information is kept only as long as necessary for service delivery and legal compliance. We implement systematic data review processes to identify and remove unnecessary information while maintaining required records for regulatory purposes.
Legal Considerations
Regulatory Compliance
This policy reflects current data protection requirements across multiple jurisdictions. We actively monitor privacy legislation developments and adapt our practices to maintain compliance with evolving regulations. Our framework specifically addresses various state and federal privacy requirements within the United States.
Dispute Management
Any privacy-related disputes fall under the jurisdiction of ReliefHorizon’s state of registration. We prioritize direct resolution of privacy concerns through our dedicated privacy team before engaging in formal dispute processes.
Contact Options
For privacy-related inquiries or concerns, please contact our Privacy Department:
Email: [email protected]
Policy Management
We regularly review and update this Privacy Policy to reflect changes in our practices and legal requirements. Major policy changes are announced through our website and direct user notifications when appropriate. The current policy version remains accessible on our website with clear indication of its effective date.